FAQ

1. How do I maintain my new product?

With proper care, all products should provide our customers with years of beauty.

Do not use harsh chemicals or cleaners. Use only mild soapy water and then dry immediately to care for your product. Most modern day finishes should last a lifetime with the proper care and maintenance.

 

2. From what material are your product’s made?

Unless otherwise indicated, our product’s are made of durable materials. Some specialty pieces are made of distinct metals which would be indicated in the items description.

 

3. Can stainless steel rust? Why? (I thought stainless did not rust!)

There are two reasons stainless steel may rust.

The most common reason is iron particles that have contaminated the surface of the stainless steel and it is these iron particles that are rusting. Look at the source of the rusting and see if you can remove it from the surface.

Stainless steel can suffer from crevice corrosion due to the environment. Salt water areas or detergents and solvents used nearby will contribute to this. A higher grade of 300 steel is suggested for these situations.

 

4. Do you have a catalogue?

Our website is our catalogue.

We continually grow our product line and constantly update our website to reflect new offerings. Utilizing the web as our catalogue allows us to quickly offer you new products virtually overnight without the delay of the printing process for a catalogue.

 

5. Do you have a showroom? No.
6. How long will it take to get my order?

All of our products have the availability listed on the item page. We update our website on a daily basis to give you the most accurate information we can.

If there is a backorder on the products, you will be notified within two business days of placing your order via email and by phone. Most of our items ship directly from the manufacturer to you.

 

7. Can I return the product if I don’t like it?

Yes, we accept returns on most items unless they are special order (please refer to our Return Policy page for non-returnable items). Items that are returnable may incur a 25% restocking fee to process the return.

If an item is defective, we will replace the item at our cost.

Please do not return anything without obtaining authorization. To return your unwanted products please contact us at [email protected]. No packages will be accepted without an RGA # posted on the package. Any items returned without authorization will be refused.

 

8. How would I locate a product on your site?

We have a superior search engine that allows you to find exactly what you are looking for. You may search by manufacturer, style, theme, finish, material or size. You can use any or all of these features to narrow down your search.

 

9. What finish will look best with my home?

It is hard to give our opinion on what would look good in your particular application.

There are many variables one should take into consideration when ordering products. There is no real wrong way of choosing.

As a rule a thumb, try to purchase all items from the same manufacturer to assure color consistency and above all – remember that your hardware is the jewelry of your kitchen.

 

10. Do you offer expedited shipping?

Yes, we do offer expedited shipping. Our regular shipping method is Economy Saver, which is a generic term we use to describe a collection of serivces including, but not limited to, USPS, SurePost, UPS Ground and FedEx Ground. With Economy Saver shipping we will pick the best rate available at the time. For an additional charge we also offer standard UPS Ground, Next Day and 2 Day. Please see our Shipping page for further details.

 

11. What is California Proposition 65?

California’s Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels.

The general Proposition 65 notice is as follows:

WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm.

Proposition 65 notice for wood products is as follows:

WARNING: Drilling, sawing, sanding or machining wood products generates wood dust, a substance known to the State of California to cause cancer. Use a respirator or other safeguards to avoid inhaling wood dust.

For more information go to www.P65Warnings.ca.gov or contact us at [email protected].